Code of Conduct: All students, parents, and teachers are expected to conduct themselves appropriately and respectfully. No bullying or hate speech will be tolerated.

Minor Safety Policy:  If your child is 12 and under: An adult must be in the home at all times during our Zoom lesson. If the child is 13 and up: While we understand that children ages 13 and up may be left at home without supervision, please consider that our teachers cannot reach through the screen, should your child require assistance. We recommend that an adult be available on the premises at all times. All our staff are required to do criminal records checks. Our teachers periodically sit in on other teachers’ lessons. This is for accountability and learning.

Payment Policy: Once lessons are scheduled, we will reach out to you to set up billing through PayPal business. You will be billed automatically on the 5th of the month. Your bill will be adjusted based on your tuition, financial aid, number of classes in a month, and/or any makeup credits. 

Refund & Makeup Policy: In general, we do not refund missed lessons. However, you have 30 days to schedule a makeup for a missed lesson. Please do your best to inform your teacher 24 hours in advance. In the case of a medical or family emergency, you may schedule a makeup, request a credit be transferred to the next month, or request a refund. 

Holiday & Religious Accommodations: We understand that holiday observances vary among individuals. If your scheduled lesson coincides with a holiday not mentioned on our website, please let us know and we will reschedule or adjust your bill accordingly!